Privacy Policy & Terms of Service

Privacy Policy

1. Information We Collect

Volcron AI Solutions ("we," "our," or "us") collects information you provide when you:

• Fill out our cost estimate form or contact forms
• Email us or call our office
• Use our website (via cookies and analytics)

Information collected may include: name, email address, phone number, company name, job title, and details about your automation requirements.

2. How We Use Your Information

• To respond to your enquiries and provide cost estimates
• To deliver our AI automation and consulting services
• To send relevant updates about our services (you can opt out anytime)
• To improve our website and services

3. Data Storage and Security

We store your data securely using industry-standard encryption and access controls. Data is hosted in the UK and processed in compliance with UK GDPR.

4. Data Sharing

We do not sell your personal data. We may share information with trusted service providers (e.g., email hosting, CRM systems) who help us deliver our services, but only under strict confidentiality agreements.

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of your data
• Object to processing or request data portability

To exercise these rights, email us at [email protected].

6. Cookies

We use cookies to improve your experience on our website. These include analytics cookies (to understand how visitors use the site) and functional cookies (to remember your preferences).

Terms of Service

1. Services

Volcron AI Solutions provides AI automation consulting, Microsoft Copilot setup, workflow automation, and related services to UK businesses.

2. Engagement and Pricing

• All projects begin with a scoping phase to agree on deliverables, timelines, and pricing
• Pricing is provided in writing before work commences
• Changes to scope may result in adjusted pricing

3. Client Responsibilities

Clients must:

• Provide timely access to systems, data, and stakeholders
• Review and approve deliverables in a reasonable timeframe
• Ensure they have the necessary licenses for third-party software (e.g., Microsoft 365)

4. Intellectual Property

Upon full payment, clients own the automation workflows, documentation, and other deliverables created specifically for them. We retain the right to reuse general methodologies, templates, and non-client-specific code.

5. Limitation of Liability

We provide services with reasonable skill and care. However, we are not liable for indirect damages, lost profits, or issues arising from third-party software, client data quality, or changes made by the client after delivery.

6. Termination

Either party may terminate an engagement with 14 days' written notice. Clients remain responsible for payment for work completed up to the termination date.

7. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.