Healthcare Admin Challenges We Solve
Referral Processing
Manual referral sorting, urgent case identification, and routing to appropriate clinicians takes hours per day.
Compliance Documentation
CQC reports, safeguarding logs, and audit trails require constant manual updating and checking.
Patient Communications
Appointment reminders, follow-ups, and general enquiries consume significant admin time.
How AI Automation Helps Healthcare Providers
Our AI solutions are designed with NHS and private healthcare workflows in mind, with full GDPR compliance and clinical governance frameworks.
Automated Referral Triage
AI reads incoming referrals (GP letters, consultant notes, e-RS), extracts key clinical information, flags urgent cases, and routes to the correct specialty or clinician. Reduces triage time from 15 minutes per referral to under 1 minute.
- Extract patient demographics, diagnosis codes, and clinical urgency automatically
- Flag 2-week-wait cancer referrals and other urgent cases instantly
- Route to appropriate consultant or MDT based on specialty and criteria
- Log referrals into PAS/EPR systems automatically with audit trail
Typical Savings: £2,500–£5,000/month for a practice processing 200+ referrals/month
Compliance & Audit Automation
Automatically populate CQC documentation, safeguarding logs, incident reports, and clinical audit trails from your existing systems (EPR, care management software). Reduce compliance admin by 50%.
- Generate CQC evidence logs from care notes, incident records, and training registers
- Flag missing documentation (e.g., overdue risk assessments, expired DBS checks)
- Automate safeguarding alerts when keywords/triggers are detected in notes
- Maintain secure, GDPR-compliant audit trails for all automated actions
Typical Savings: £1,500–£3,000/month in admin time and improved CQC readiness
Patient Admin Triage & Comms
AI handles routine patient enquiries (appointment booking, test results, prescription requests), escalates clinical queries to staff, and sends automated reminders. Reduces front-desk workload by 30-40%.
- Answer FAQs (opening hours, how to register, prescription policy) instantly via chatbot
- Triage appointment requests and book directly into your system
- Send appointment reminders, test result notifications, and follow-up prompts
- Escalate urgent or clinical queries to human staff with context
Typical Savings: £1,200–£2,500/month by reducing reception/admin hours
Reduce Healthcare Admin Costs by 40-60%
Based on deployments with GP practices, care homes, and specialist clinics across the UK
Admin time saved per week
Monthly cost savings
Reduction in admin overhead